Shipping Policy
What locations do we ship to?
Lucky for you, we are currently offering worldwide shipping on every order! We package & ship orders to nearly every country across the globe.
How much does it cost to ship to my location?
We currently offer free standard shipping for all the orders within United States. That includes also returns, and replacements. For orders of battery items, for some territories of the United States, an extra charge of 25$-45$ usd will apply as for dangerous transport policy.
For orders to Europe/Asia/Australia/Africa/South America etc. , we offer standard shipping, which would cost anywhere from $20-$50 based on your location. We also offer express shipping which would cost anywhere from $25-$100$ depending on your location. The exact shipping cost is calculated at checkout. Also returns and replacements from outside of United States need to be calculated apart and are not not covered other than on specific occasions when our company decides to cover them for any specific reason.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location.
We typically take 1-2 business days for handling & processing your order. Typical free standard delivery in the United States is 2-4 business day including handling & processing unless any delay occurs by the carrier. The typical delivery time frame for all other regions is anywhere from 3-7 business days for express shipping and 10-20 business days for standard shipping. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out khalsamedaid@gmail.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.